Arizona Behavioral Health Payment Reform Toolkit
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Behavioral Health Performance Measurement

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The Behavioral Health Performance Measurement System is the engine for measuring whether the care being provided is high-value, which is defined as patient centered, clinically effective, and cost effective care.
  • Patient Centered: The care is easily accessible and provided by staff that communicate well, demonstrate knowledge and technical proficiency, and take enough time to address the needs of the client; (http://forces4quality.org/node/6805) 
  • Clinically Effective: The care is effective in achieving individual outcomes that matter to clients and system-wide outcomes that matter to payors and the community;
  • Cost Effective: The care is more cost-effective than alternatives that may have been selected because of the treatment selected and/or because waste (excess costs) has been removed from the work processes.

In order to measure value, stakeholders must agree upon and implement a set of performance measures that are most relevant to the three components of value and put in place a system of transparency and public reporting of results.

Nationally, this behavioral health performance measurement work is occurring on two levels, which are explored in this toolkit:
  • System Outcomes 
  • Individual Outcomes
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